Contact
Corrections and label detail welcome. Orders belong with the seller.
An order already placed is a matter for ClickBank, not for us. We cannot see it, change it, chase it or refund it. Look for ClickBank on your bank statement; that is who holds the transaction. The refunds page explains what to have ready before you write to them.
Worth writing to us about
- A figure that has gone stale. Price, tub count, servings, shipping or guarantee length that no longer matches the seller. Send what you saw and where; these are fixed first.
- Label detail we lack. Above all, a per-strain breakdown of the 3 billion CFU. If the panel on the tub in your cupboard splits it out, a photograph would let us replace a paragraph of hedging with real numbers.
- Writing that reads as a claim. If a sentence sounds like it promises a medical outcome, quote it back to us. That is a fault worth correcting quickly.
- Rights matters. Trademark, copyright, takedown.
How to reach us
By email, at hello@finessa-us.org. Corrections usually turn around inside two business days; general questions can take longer. No phone line, no chat widget, no postal address, because this is one person writing pages rather than a company with a front desk.
Questions we will turn down
Anything clinical. Whether this suits your condition, whether it interacts with your prescription, what your symptoms mean, whether you should stop something: all of those need someone who can see your records, and guessing at them by email would be worse than useless. A pharmacist will check an interaction in minutes at no cost. We also cannot forward messages to the brand, predict when a parcel will arrive, or discuss an order that is invisible to us.
If you represent the brand
Write, and bring a source. A corrected figure with something to cite behind it gets changed the same week. A request to add a claim without one does not, and accurate information does not come down because it is unflattering. If a full supplement facts panel with CFU counts exists somewhere public, that link would genuinely improve this site.
Your message
Read by a person, kept while the matter is live, deleted afterwards. Never added to a list, never used for marketing, never passed to the brand or to ClickBank. There is no reason to send health details, order numbers or card digits, and good reason not to. The privacy policy covers the rest.