Finessa refunds and returns

Six months is generous, and generous windows are the ones people forget.

Six months, and who actually runs it

The thing to do on day one

Put the deadline in your calendar the day the parcel lands. This sounds trivial and it is the single most common way people lose a refund they were entitled to, and a long window makes it more likely rather than less. Sixty days nags at you. A hundred and eighty days disappears entirely, and six tubs at one scoop a day is three hundred servings, which outlasts even this window. If you buy the largest package you will still be using it when the right to return it has gone.

Requesting one

1. Find the confirmation emailThe order number lives in it and the process opens by asking for that number. People who deleted the email spend far longer on this than people who did not.
2. Go through ClickBankNot the brand's social accounts, not this site. The platform holding your payment is the one able to return it.
3. Say plainly what you are asking forA refund under the 180-day guarantee, with the order number. Brevity helps.
4. Ask before returning anything physicalDo not post tubs anywhere until you have been told to and given an address in writing.
5. If you post, pay for trackingThe tracking number is the only proof you will have that a parcel arrived. Keep the receipt until the money is back.
6. Then watch the account, not the inboxCredits usually appear within one or two billing cycles. Beyond that, reply on the existing thread.

What the window is actually long enough for

Most refund windows in this category are too short to answer the question the buyer has. This one is not, and it is worth using properly rather than just forgetting. Six months covers the slower half of this formula, the polyphenol side, which is the part that cannot show you anything in a fortnight. If you are going to give it a fair run, this is a product where you actually can, and still have the option of asking for the money back afterwards.

Beyond the deadline

A late request is a request for goodwill rather than a right, so ask briefly and take the answer. Separate from that entirely: parcels that never arrived, parcels that arrived damaged, and charges that appeared twice are faults rather than second thoughts and are worth raising on any date at all. Card chargebacks exist for unauthorised charges and undelivered goods, and reaching for one before contacting the seller tends to end badly.

What this site cannot do

Publish, and nothing else. No payment of yours touches finessa-us.org, no order of ours exists alongside yours, and no decision about your money is made here. We can set the terms out accurately and point you at the party who can act. That is the extent of it.

Questions people ask